Buying E-sim

Our eSIM service provides a seamless, digital alternative to traditional SIM cards, allowing you to stay connected without the need for physical SIM swapping. With global coverage, flexible data plans, and support for the latest mobile network technologies, our eSIM service ensures hassle-free connectivity wherever you go. Whether you need reliable data for work, travel, or leisure, our plans are designed to offer maximum convenience and performance.

Key Benefits:

Buying Data Plans & Coverage

How to Use Day Pass Plans

Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

Example:

A Europe (30+ areas) 500MB/Day plan for 5 days provides:

Data resets every 24 hours, and this continues for 5 days.

Key Features:

Daily Plan Pricing:

Total price: [Number of Days] * [Plan Cost]

Days are counted from the first connection and reset at midnight based on a fixed time zone.

Buying Day Pass Plans

1. Buying via Console:
2. Buying via API:

Use the Slug and periodNum parameters:

Order a plan and use the orderNo to track it. Refer to the API documentation.

Example: Order with Slug TH_0.5_Daily and duration of 7 days.

APN Settings

APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.

For iOS (Japan):
  1. Go to Settings > Mobile Data > Mobile Data Network.

  2. Set APN to vmobile.jp.

  3. Turn on roaming for eSIM.

For Android:

APN may need to be configured manually in some cases.

APN in API:

APN, PIN, and PUK details are available in the API.

Hotspot Sharing

Supported by default.

Troubleshooting Common eSIM Issues
a) I Can't Connect to the Internet:
  1. Go to Settings > Cellular > Cellular Data.

  2. Select the newly purchased eSIM.

  3. Ensure Data Roaming is ON.

Look for network bars:

Manually select the network if necessary.

Tips:

b) I Can't Install My eSIM:
Can Users Reinstall a Deleted eSIM?

Note: QR codes cannot be shared or reused on another device.

Why Can't I Access the Internet Even with Data Left?

Data usage updates may not be real-time. Check consumption:

What if I Deleted My eSIM Accidentally?

Can I Transfer My eSIM to Another Device?

5G Availability

Checking 5G Availability:
Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

Country/Region Network Status
Aaland Islands 4G/5G
Argentina 4G/5G
Asia (20 areas) 4G/5G
Asia-Pacific 6GB 8Days 4G/5G
Australia 4G/5G
Austria 4G/5G
Bahrain 4G/5G
Belgium 4G/5G
China 4G/5G
Croatia 4G/5G
Czech Republic 4G/5G
Denmark 4G/5G
Estonia 4G/5G
Europe 40+ Countries 4G/5G
France 4G/5G
Germany 4G/5G
Greece 4G/5G
Hong Kong 4G/5G
India 4G/5G
Italy 4G/5G
Japan 4G/5G
New Zealand 4G/5G
Philippines 4G/5G
Singapore 4G/5G
Spain 4G/5G
United Kingdom 4G/5G
United States 4G/5G
South Africa 4G/5G
Tunisia 4G/5G
Brazil 4G/5G
Qatar 4G/5G
Uzbekistan 4G/5G

Refer to the portal/API for the most up-to-date list.

Checking Data Usage

End-User Check:

Support Channel

For unresolved eSIM issues:
  1. Contact the support email provided by your reseller.

  2. Provide ICCID and relevant screenshots for quick troubleshooting.

Refunds:

eSIM Support Guide for End Users

Ensuring Device Compatibility for eSIM

Before purchasing or activating an eSIM plan, it is important to confirm that your device supports eSIM functionality. This guide provides simple steps and resources to help you verify your device’s compatibility.

1. eSIM Device Support Resources

To check if your device supports eSIM, you can use these trusted resources:

You can find these resources online or consult them through your service provider’s website or app.

2. In-App eSIM Detection

For a seamless experience, some mobile apps include a feature to automatically detect eSIM capabilities. If available:

3. How to Check eSIM Compatibility on Your Device

On Android Devices:

Steps to verify eSIM support may vary depending on the brand and model but generally include:

  1. Open Settings.

  2. Go to Network & Internet.

  3. Look for SIM Card or Mobile Network settings.

  4. Check for an option to Add a New SIM.

If this option exists, your device likely supports eSIM. You can confirm further by:

On iPhone Devices:

Most iPhones from the iPhone XR onwards are eSIM-compatible. To confirm:

  1. Open Settings.

  2. Tap General.

  3. Select About.

  4. Scroll down to locate the EID (Embedded Identification Number).

If a 32-digit EID number is present, your iPhone is eSIM-compatible. Additionally, you can check compatibility through Apple’s official specifications for your device model.

Additional Tips for Verifying Device Compatibility

By confirming device compatibility before activation, you can ensure a smooth eSIM onboarding experience.

Need Help?

For further assistance or technical support, contact your service provider’s support team. Be ready to provide details such as your device model and screenshots, if necessary, to resolve compatibility issues efficiently.

 

FAQ

Frequently Asked Questions by eSIM Users

Q: Can I use a physical SIM and eSIM together?

A: Yes, on dual SIM devices, you can use both a physical SIM and an eSIM simultaneously. You can configure which SIM to use for cellular data and set the default voice line in your device settings.

Q: Should I switch on “Data Roaming” when using eSIM?

A: Yes, enable data roaming for your eSIM to ensure connectivity. Make sure to turn off roaming for your home SIM to avoid high charges. Go to Settings > Cellular > Data Roaming to manage these settings.

Q: Can I use more than one eSIM provider when traveling abroad?

A: Yes, most devices can store multiple eSIM profiles. For example:

However, only one eSIM can be active at a time. To avoid confusion, label your eSIM profiles clearly.

Q: Can multiple phones scan the same QR code?

A: No, each QR code is unique and can only be scanned once. It is tied to the specific device that scanned it.

Q: How to use hotspots with eSIM?

A: On most devices, hotspots are supported by default. Specific cases include:

For further questions or additional support, reach out to your service provider's customer support team.