Buying Data Plans & Coverage

How to Use Day Pass Plans

Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

Example:

A Europe (30+ areas) 500MB/Day plan for 5 days provides:

• 500 MB/day of high-speed data (4G/LTE/5G)

• 2G speed (255 Kbps - 512 Kbps) after exceeding 500MB

Data resets every 24 hours, and this continues for 5 days.

Key Features:

• Hotspot Sharing: Supported

• Unlimited Daily Data: Fair Usage Policy (FUP) applies

• Custom Validity: 1 to 365 days

• Speeds: Up to 5G

• Pre-Install Validity: 30 days

• No Top-Up Available

Daily Plan Pricing:

Total price: [Number of Days] * [Plan Cost]

Days are counted from the first connection and reset at midnight based on a fixed time zone.

Buying Day Pass Plans

1. Buying via Console:

• Choose a Day Pass plan.

• Add to cart and select the number of days.

• Complete checkout.

2. Buying via API:

Use the Slug and periodNum parameters:

• Example: Slug = TH_0.5_Daily

• periodNum = 5 (for 5 days)

Order a plan and use the orderNo to track it. Refer to the API documentation.

Example: Order with Slug TH_0.5_Daily and duration of 7 days.

APN Settings

APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.

For iOS (Japan):

1. Go to Settings > Mobile Data > Mobile Data Network.

2. Set APN to vmobile.jp.

3. Turn on roaming for eSIM.

For Android:

APN may need to be configured manually in some cases.

APN in API:

APN, PIN, and PUK details are available in the API.

Hotspot Sharing

Supported by default.

Troubleshooting Common eSIM Issues

a) I Can't Connect to the Internet:

1. Go to Settings > Cellular > Cellular Data.

2. Select the newly purchased eSIM.

3. Ensure Data Roaming is ON.

Look for network bars:

• Bars: Connected to a tower.

• No Signal: Restart the device to refresh the connection.

Manually select the network if necessary.

Tips:

• First-time connection may take up to an hour.

• Turn off VPN settings.

• Toggle eSIM ON/OFF.

b) I Can't Install My eSIM:

• Ensure your device is unlocked.

• Verify eSIM compatibility.

• Ensure a strong internet connection.

• Confirm the QR code hasn't been used by another device.

Can Users Reinstall a Deleted eSIM?

• eSIMs CAN be reinstalled from the same QR code used during the initial installation.

• Users can scan the same QR code to re-add the eSIM profile.

Note: QR codes cannot be shared or reused on another device.

Why Can't I Access the Internet Even with Data Left?

Data usage updates may not be real-time. Check consumption:

• Go to Settings > Cellular > Data Consumption.

What if I Deleted My eSIM Accidentally?

• Attempt to reinstall using the original QR code.

• If reinstallation fails, a new eSIM purchase is required.

Can I Transfer My eSIM to Another Device?

• Activated eSIM: Not transferable.

• Non-Activated eSIM: Transferable to a new device.

5G Availability

Checking 5G Availability:

• Use the RAT column to check the available network status (3G/4G/5G) for each plan and country.

Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

Refer to the portal/API for the most up-to-date list.

Checking Data Usage

End-User Check:

• Access the Short URL provided.

• Click on "Check Usage" for real-time stats.

Support Channel

For unresolved eSIM issues:

1. Contact the support email provided by your reseller.

2. Provide ICCID and relevant screenshots for quick troubleshooting.

Refunds:

• Unused eSIM: Cancel the order for a refund.

• Used eSIM: Contact support for refund assistance.