# Buying Data Plans & Coverage

#### **How to Use Day Pass Plans**

Day Pass plans provide a fixed amount of high-speed data daily and unlimited data at 2G speed after the high-speed allowance is used.

##### Example:

A Europe (30+ areas) 500MB/Day plan for 5 days provides:

- 500 MB/day of high-speed data (4G/LTE/5G)
- 2G speed (255 Kbps - 512 Kbps) after exceeding 500MB

Data resets every 24 hours, and this continues for 5 days.

##### Key Features:

- Hotspot Sharing: Supported
- Unlimited Daily Data: Fair Usage Policy (FUP) applies
- Custom Validity: 1 to 365 days
- Speeds: Up to 5G
- Pre-Install Validity: 30 days
- No Top-Up Available

#### **Daily Plan Pricing:**

Total price: \[Number of Days\] \* \[Plan Cost\]

Days are counted from the first connection and reset at midnight based on a fixed time zone.

#### **Buying Day Pass Plans**

##### 1. Buying via Console:

- Choose a Day Pass plan.
- Add to cart and select the number of days.
- Complete checkout.

##### 2. Buying via API:

Use the Slug and periodNum parameters:

- **Example:** Slug = TH\_0.5\_Daily
- periodNum = 5 (for 5 days)

Order a plan and use the orderNo to track it. Refer to the API documentation.

**Example:** Order with Slug TH\_0.5\_Daily and duration of 7 days.

#### **APN Settings**

APN settings are configured automatically for most devices. Special exceptions apply to Japan for iOS devices.

##### For iOS (Japan):

1. Go to Settings > Mobile Data > Mobile Data Network.
2. Set APN to vmobile.jp.
3. Turn on roaming for eSIM.

#### For Android:

APN may need to be configured manually in some cases.

##### APN in API:

APN, PIN, and PUK details are available in the API.

#### **Hotspot Sharing**

Supported by default.

##### **Troubleshooting Common eSIM Issues**

##### a) I Can't Connect to the Internet:

1. Go to Settings > Cellular > Cellular Data.
2. Select the newly purchased eSIM.
3. Ensure Data Roaming is ON.

**Look for network bars:**

- Bars: Connected to a tower.
- No Signal: Restart the device to refresh the connection.

**Manually select the network if necessary.**

**Tips:**

- First-time connection may take up to an hour.
- Turn off VPN settings.
- Toggle eSIM ON/OFF.

##### b) I Can't Install My eSIM:

- Ensure your device is unlocked.
- Verify eSIM compatibility.
- Ensure a strong internet connection.
- Confirm the QR code hasn't been used by another device.

##### **Can Users Reinstall a Deleted eSIM?**

- eSIMs *CAN* be reinstalled from the same QR code used during the initial installation.
- Users can scan the same QR code to re-add the eSIM profile.

**Note:** QR codes cannot be shared or reused on another device.

#### Why Can't I Access the Internet Even with Data Left?

Data usage updates may not be real-time. Check consumption:

- Go to Settings > Cellular > Data Consumption.

#### What if I Deleted My eSIM Accidentally?

- Attempt to reinstall using the original QR code.
- If reinstallation fails, a new eSIM purchase is required.

#### Can I Transfer My eSIM to Another Device?

- **Activated eSIM:** Not transferable.
- **Non-Activated eSIM:** Transferable to a new device.

#### **5G Availability**

##### Checking 5G Availability:

- Use the RAT column to check the available network status (3G/4G/5G) for each plan and country.

##### Supported Countries for 5G:

The following countries currently support 5G (subject to change). Always check the latest updates in the portal or API responses.

<table id="bkmrk-country%2Fregion-netwo"><tbody><tr><th>**Country/Region**</th><th>**Network Status**</th></tr><tr><td>Aaland Islands</td><td>4G/5G</td></tr><tr><td>Argentina</td><td>4G/5G</td></tr><tr><td>Asia (20 areas)</td><td>4G/5G</td></tr><tr><td>Asia-Pacific 6GB 8Days</td><td>4G/5G</td></tr><tr><td>Australia</td><td>4G/5G</td></tr><tr><td>Austria</td><td>4G/5G</td></tr><tr><td>Bahrain</td><td>4G/5G</td></tr><tr><td>Belgium</td><td>4G/5G</td></tr><tr><td>China</td><td>4G/5G</td></tr><tr><td>Croatia</td><td>4G/5G</td></tr><tr><td>Czech Republic</td><td>4G/5G</td></tr><tr><td>Denmark</td><td>4G/5G</td></tr><tr><td>Estonia</td><td>4G/5G</td></tr><tr><td>Europe 40+ Countries</td><td>4G/5G</td></tr><tr><td>France</td><td>4G/5G</td></tr><tr><td>Germany</td><td>4G/5G</td></tr><tr><td>Greece</td><td>4G/5G</td></tr><tr><td>Hong Kong</td><td>4G/5G</td></tr><tr><td>India</td><td>4G/5G</td></tr><tr><td>Italy</td><td>4G/5G</td></tr><tr><td>Japan</td><td>4G/5G</td></tr><tr><td>New Zealand</td><td>4G/5G</td></tr><tr><td>Philippines</td><td>4G/5G</td></tr><tr><td>Singapore</td><td>4G/5G</td></tr><tr><td>Spain</td><td>4G/5G</td></tr><tr><td>United Kingdom</td><td>4G/5G</td></tr><tr><td>United States</td><td>4G/5G</td></tr><tr><td>South Africa</td><td>4G/5G</td></tr><tr><td>Tunisia</td><td>4G/5G</td></tr><tr><td>Brazil</td><td>4G/5G</td></tr><tr><td>Qatar</td><td>4G/5G</td></tr><tr><td>Uzbekistan</td><td>4G/5G</td></tr></tbody></table>

Refer to the portal/API for the most up-to-date list.

#### **Checking Data Usage**

##### End-User Check:

- Access the Short URL provided.
- Click on "Check Usage" for real-time stats.

#### **Support Channel**

##### For unresolved eSIM issues:

1. Contact the support email provided by your reseller.
2. Provide ICCID and relevant screenshots for quick troubleshooting.

##### Refunds:

- **Unused eSIM:** Cancel the order for a refund.
- **Used eSIM:** Contact support for refund assistance.